Time Management and Work-Life Balance
Course Overview
This course equips contact center professionals with the tools to manage time effectively while maintaining a healthy balance between work and personal life. Participants will learn techniques for prioritizing tasks, minimizing distractions, and establishing boundaries that support mental health and productivity.
Course Details
From Mental Health in the Workplace and NPO Development to Safety and Compliance, our specialised training programmes
are designed to equip individuals and teams with essential, practical skills that drive real-world results.
Learning Outcomes
- By the end of this course, participants will be able to:
- Define time management and work-life balance
- Recognize the impact of time mismanagement and imbalance on health and productivity
- Apply time management tools in a contact center environment
- Establish healthy personal and professional boundaries
- Implement techniques to improve work efficiency and personal well-being
Course Modules
- Fundamentals of Time Management
- Work-Life Balance Strategies
- Productivity Tools and Techniques
- Overcoming Procrastination
- Evaluating and Adjusting Personal Time Habits
Activities and Assessment
- Time audit and reflection exercises
- Group discussions and scenario evaluations
- Time Management and Work-Life Balance Test
- Strategy sharing and brainstorming
Format and Duration
- Online self-paced
- Estimated duration: 2–3 weeks
Target Audience
Contact center employees and managers aiming to improve performance and quality of life
Get in Touch
Book This Course Now!
We offer expert-led, compliant, and fully customisable training tailored to your needs. With a learner-focused approach and a proven track record across sectors, we’re your trusted partner in skills development.
Address:
10 Heron Place, Northdale, Mountview, Pietermaritzburg, South Africa, 3201
Email:
simunye.stp@gmail.com
Phone:
+27 74 602 6715