Stress Management
Course Overview
This course is designed to help contact center employees understand and manage stress in high-pressure work environments. Participants will learn to identify stressors, recognize signs of burnout, and apply effective strategies to reduce stress and improve well-being. The course also highlights the importance of achieving a healthy work-life balance.
Course Details
From Mental Health in the Workplace and NPO Development to Safety and Compliance, our specialised training programmes
are designed to equip individuals and teams with essential, practical skills that drive real-world results.
Learning Outcomes
- By the end of this course, participants will be able to:
- Define stress and its impact in contact center environments
- Identify common workplace stressors
- Recognize early warning signs of stress in themselves and others
- Understand the importance of work-life balance
- Apply stress identification tools and management techniques
- Cultivate self-awareness and resilience
Course Modules
- Understanding Stress and Burnout
- Stressors Unique to Contact Centers
- Self-Care and Work-Life Balance
- Practical Stress Management Techniques
- Identifying Stress in Colleagues
Activities and Assessment
- Stress journaling
- Case studies
- Self-assessment questionnaires
- Mindfulness and self-care reflection
- Multiple-choice tests
Format and Duration
- Online self-paced
- Estimated duration: 3–4 weeks
Target Audience
- Contact center agents, supervisors, team leaders, and HR professionals
Get in Touch
Book This Course Now!
We offer expert-led, compliant, and fully customisable training tailored to your needs. With a learner-focused approach and a proven track record across sectors, we’re your trusted partner in skills development.
Address:
10 Heron Place, Northdale, Mountview, Pietermaritzburg, South Africa, 3201
Email:
simunye.stp@gmail.com
Phone:
+27 74 602 6715